Frequently Asked Questions

My Mother or Father needs a little extra help but I’m not sure exactly what they need?
When you contact Haslemere Homecare, a member of our management team will arrange to come and have a chat to assess your needs and suggest the appropriate level of support.

Can the support worker take me out into town?
Yes.  Accessing the local community is a vital service we provide to many clients.

How quickly can support be provided?
We aim to have care in place within 48 hours of the initial enquiry.  However we reduce this time in an emergency.

Will I still receive care on Bank Holidays?
Yes.  We provide care 365 days a year.

I want to go on holiday – can I put my care on hold for a period of time?
Yes you can.  Simply call the office so we can arrange accordingly.

What if I need to speak to somebody when the office is closed?
We have a dedicated Out Of Hours “On Call” number which can be contacted in case of an emergency.

I have a pet – is that a problem?
Not at all.

What if I need more or less support in the future?
We can increase or decrease the amount of support given at any time to suit your needs.

If I need to change my booking how much notice do you need?
24 hours if possible but always call if there is a problem and we can try and work around it.

What happens next……
Call us on 01428 651994 and we will arrange a convenient time to come and meet you to carry out an assessment and discuss your requirements in full.

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